Effective date: October 21, 2026
Right Care Family Medicine (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit rightcarefamilymedicine.com (the “Website”). It applies only to information collected through this Website.
Health information we create or receive while caring for you is protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). How we use and share PHI is described in our Notice of Privacy Practices, which controls if it conflicts with this policy.
Information We Collect
Information you give us
When you call or email us, request an appointment, download or return patient forms, or use links on this Website to reach our patient portal, you may give us information such as your name, phone number, email address, date of birth, insurance details, and the reason for your visit.
Information collected automatically
Like most websites, our hosting and website software automatically record basic technical information when you visit, such as your IP address, browser and device type, pages viewed, the page that referred you, and the date and time of your visit. We use this information to keep the Website secure and working properly, not to identify you personally.
Cookies
The Website uses cookies and similar technologies that it needs to load, perform, and stay secure, such as caching and security cookies. Embedded services, such as our Google Maps location map, may set their own cookies under their own privacy policies. You can block or delete cookies in your browser settings, although some features may not work properly if you do.
How We Use Information
- To respond to your questions and appointment requests
- To schedule, confirm, and remind you about appointments
- To verify insurance and answer billing questions
- To operate, maintain, secure, and improve the Website
- To meet our legal and regulatory obligations
We do not sell your personal information, and we do not share it with third parties for their own marketing.
How We Share Information
We share information only as needed to run our practice and this Website, including with:
- Service providers that host the Website or provide our patient portal, scheduling, phone, or email systems, under agreements that require them to protect your information, including HIPAA business associate agreements where required
- Government agencies, courts, or others when the law requires it
- Anyone else you ask us to share with or give us permission to share with
Third-Party Links and Services
The Website links to services run by others, such as our patient portal, map and directions services, and insurance or payment websites. Those services have their own privacy policies, and we are not responsible for their practices.
Email, Text, and Online Forms
Standard email and text messages are not fully secure. Please do not send detailed medical information, Social Security numbers, or payment card numbers by regular email or text. For questions about your care, call our office at 919-299-9975 or use the secure patient portal. If you have a medical emergency, call 911.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect information, including encrypted (HTTPS) connections to this Website. No method of sending information over the internet is completely secure, so we cannot guarantee absolute security.
Children’s Privacy
This Website is intended for adults, including parents and guardians. We do not knowingly collect personal information online from children under 13. If you believe a child has sent us information through the Website, contact us and we will delete it. Health information about patients who are minors is handled as described in our Notice of Privacy Practices.
Your Choices
You may contact us to ask what information we hold about you from this Website, or to ask us to correct or delete it, subject to our legal and medical record-keeping obligations. Your rights regarding your medical records are described in our Notice of Privacy Practices.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised.
Contact Us
If you have questions about this Privacy Policy, contact us:
Right Care Family Medicine
4301 Lake Boone Trail, Suite 208
Raleigh, NC 27607
Phone: 919-299-9975
Fax: 919-299-9366
Email: info@rightcarefamilymedicine.com