Before Your Visit
Patient Forms
Complete new patient forms in the patient portal or review the forms we use.
Patient Center
Patient Resources
Everything you need before and after your visit, in one place: new patient preparation, patient forms, insurance and billing, patient portal access, prescription refills, and answers to common questions.
Quick Access
How Can We Help You Today?
Choose a resource below to get started, or scroll down for more details about each one.
Coverage & Payments
Insurance & Billing
See accepted plans, cash-pay options, payment methods, and how to read your bill.
Online Access
Patient Portal
Request appointments, message the team, view results, request refills, and pay your bill online.
Medications
Prescription Refills
The fastest ways to request a refill between visits, and what to know before you run out.
Welcome, New Patients
Welcome: Here’s How to Prepare
A little preparation helps us spend more of your appointment talking about you and less time on paperwork. Once your appointment is scheduled, we’ll send a link to the patient portal so you can complete your new patient forms online. It saves about 15 minutes in the waiting room and lets Dr. Wright review your background before you walk in.
Your first appointment is intentionally longer than a typical follow-up, usually 45 to 60 minutes. We use that time to talk about your medical history, current concerns, lifestyle, and goals. When it’s over, you and Dr. Wright will have a working plan and a clear sense of when you’ll see each other next.
What to Bring to Your First Visit
- Photo ID and your current insurance card
- A list of current medications, vitamins, and supplements, with dosage (or bring the bottles)
- Recent lab results, imaging reports, specialist notes, and immunization records, if available
- Your questions, written down
- Plan to arrive 10 to 15 minutes early
Insurance & Billing
Insurance, Pricing & Payments
Right Care Family Medicine accepts most major insurance plans, including Aetna, Ambetter, Amerihealth Caritas, Blue Cross Blue Shield, Cigna, Humana, Medicaid, Medicare, Tricare, UnitedHealthcare, and Wellcare, and offers cash-pay options for patients who prefer to pay directly.
Popular Billing Topics
Patient Portal
Manage Your Care Online, Anytime
Your patient portal is a secure, around-the-clock connection to your care team at Right Care. From your phone or computer, you can:
- Request and reschedule appointments
- Send secure messages to Dr. Wright and the team
- View lab and test results
- Request prescription refills
- Update your contact and insurance information
- Access visit summaries and after-visit instructions
- Pay your bill online
New to the Portal?
First time? Use the activation email sent after your appointment is scheduled. If you didn’t receive one, call 919-299-9975 and we’ll help.
Medications
How to Refill Your Prescription
If you take regular medication, the easiest way to keep refills on schedule is to mention it at your next visit. When you need a refill between visits, here are your options, fastest first:
- Ask your pharmacy. Call your pharmacy and ask them to send a refill request to our office.
- Send a portal message. Include the medication name, dose, and your preferred pharmacy.
- Call the office. Have your medication bottle handy so we can confirm the exact name and dose.
We typically respond to refill requests within one to two business days.
Important Notes About Refills
- Some medications, including most controlled substances, require an in-person visit before a refill can be authorized.
- Antibiotics and other short-course medications are generally not refilled without a new evaluation.
- If it’s been more than a year since your last visit, we may ask you to come in before refilling chronic medications.
- For refills outside business hours, call your pharmacy first. Many can dispense an emergency supply if needed.
Health Information
Resources We Trust
- familydoctor.org: patient-friendly health information from the American Academy of Family Physicians
- cdc.gov: guidance on vaccines, infectious diseases, and travel health from the Centers for Disease Control and Prevention
- medlineplus.gov: information on conditions, medications, and lab tests from the U.S. National Library of Medicine, in English and Spanish
Recommended Sources
There’s a lot of health information online, and not all of it is reliable. These are organizations we recommend to patients who want to learn more. Each one is run by a respected medical or public health body.
FAQ
Patient Resource Questions
Can’t find what you are looking for? Contact our office and our team will be happy to help.
How do I make my first appointment?
Request an appointment online, call 919-299-9975, or send a message through the contact form. New patient appointments are typically scheduled within one to two weeks, sometimes sooner.
Do I need a referral to see Dr. Wright?
No. As a primary care practice, we don’t require referrals. If your insurance plan requires you to designate a primary care physician, Dr. Wright can fill that role.
What ages does Dr. Wright see?
Right Care Family Medicine sees patients age 10 and up. Dr. Wright has a particular interest in adolescent health and enjoys building long-term relationships with patients through high school, college, and beyond.
What should I bring to my first visit?
A photo ID, your current insurance card, a list of your medications (or the bottles), and any recent lab results, imaging reports, or specialist notes.
How do I get my lab results?
Lab results are posted to your patient portal once they’re reviewed and signed off by Dr. Wright, usually within a few business days. If a result needs follow-up, we’ll reach out by phone or portal message.
Do you offer same-day appointments for sick visits?
Yes. We hold time on the schedule each day for established patients who need same-day or next-day care for acute concerns. Call early in the morning for the best chance of a same-day slot.
What if I need care after hours?
For urgent medical issues outside office hours, call our main number at 919-299-9975 and you’ll be directed to the most appropriate resource. For life-threatening emergencies, call 911 or go to the nearest emergency room.
Can a family member or caregiver speak with Dr. Wright on my behalf?
Yes, with your written permission. Complete the HIPAA authorization form and we’ll add your designated person to your file.
How do I request my medical records?
Complete a records release form. Records can be sent to another provider, to you directly, or both. Most requests are processed within five to seven business days.
Ready to Schedule Your Visit?
Our team is here to help you prepare for your appointment and answer any questions along the way.